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Care & Maintenance

Caring for your timber windows and doors.

Don’t forget; your new windows and doors are made from high quality hardwood – please take care of them.

Timber windows and doors need to be cared for and maintained on a regular basis to ensure they look and function perfectly for years to come.

After Delivery:

  • Doors should be stored laying flat on level ground, in a dry, cool area not in direct sun.
  • Lay doors flat on timber bearers at 600mm spacings for support.
  • Window/door frames should be stored laying flat on even ground or upright on sills and secured so they dont fall.
  • Store safely in a dry, cool area not in direct sun.
  • Do not allow water to pool on frames.
  • If necessary, report any damaged or missing product in writing within 24 hours of delivery.

Painting/Sealing:

  • Sashes & doors must be sealed on all 6 faces with a quality primer/sealer/undercoat within 2-3 days of delivery to prevent environmental damage.
  • Remove all weather seals and hardware prior to painting, re-fit once painting is finished.
  • Do not paint weather seals. This will cause windows to stick and operate poorly.
  • Do not paint moving parts eg: rollers, winders, ropes, ausjambs, spiral balances, etc.
  • We do not recommend dark colour paint or stain on external faces of windows and doors. Use of light reflective, semi-gloss finishes are recommended and applied per coating manufacturers specification.
  • We do not recommend clear coatings or stains on external faces of windows and doors, especially on elevations exposed to the elements.
  • Inspect your coating every three to six months and touch-up or re-coat where necessary, including top and bottom of sashes & doors to prevent damage from weather.

Primed Windows and Doors:

  • Aspect Windows use a high quality industrial water based primer.
  • Our primer is manufactured by DULUX and has been used on timber windows for many years with great success.
  • If you have ordered your windows to include optional priming, please take note of the following comments.
  • Primer is a temporary coating, do not leave primed windows in direct weather for more than 2 weeks, primer will break down.
  • Your primed windows will need to be sanded and prepped before painting to achieve the best results.
  • Contact your local paint shop or master painter for advice on reputable top coating products/systems.

Care & Maintenance:

  • When cleaning windows and doors, Avoid using a hose or pressure washer on timber and glass, especially around timber joins.
  • Wipe away dust and grime from moving parts with damp cloth.
  • Inspect your paint/coating every three to six months and touch-up or re-coat where necessary, including top and bottom of sashes & doors to prevent damage from weather.
  • Windows and doors may need adjustment beyond factory settings once building has settled.
  • Sliding door rollers can be adjusted by home owner if need be with a Philips head screwdriver. (ensure weight is taken off roller assembly when adjusting rollers)
  • Keep sliding door tracks, guides and rollers free of dirt/sand leaves etc. sweep or vacuum regularly.
  • Use silicone based lubricant on tracks and guides to maintain smooth operation.

Glass Cleaning

  • Avoid using razor blades to clean glass.
  • Use warm water with a small amount of detergent on a microfibre cloth. Rinse with clean water and dry with a microfibre cloth.
  • Take extra care cleaning LOW-E glass or any performance coated glass. Do not use razor blades or any metal on this glass you will damage the coating.
  • Remove any concrete/mortar immediately to prevent scratching the glass.

Our 6-year product warranty

Aspect Windows works hard to deliver defect-free windows and doors of exceptional quality. All products manufactured and sold by Aspect Windows come with guarantees under Australian Consumer Law and a six-year warranty. We also ensure that:

  • Our customers are entitled to a replacement or refund for a major failure.
  • Our customers are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, and the failure does not amount to a major failure.

Please note that Aspect Windows cannot be held accountable for work carried out on your property or on our products by independent installers.

When does our warranty not apply?

There are some instances when the terms of our warranty don’t apply, including but not limited to:

  • Products not for the consumer’s personal, domestic, or household use.
  • Moving parts such as rollers, locks, hinges and winders.
  • Parts and glass units supplied by other manufacturers covered by their warranties.
  • Cosmetic damage.
  • Damage from accidents, misuse, installation, transport or any external cause.
  • Incorrect installation or use not as per manufacturer’s instructions.
  • Service work carried out by agents other than Aspect Windows or authorised Aspect Windows agents.

If you have concerns about the functionality or quality of your products manufactured by Aspect Windows, please call our team of experts on 03 9768 3944 or notify us in writing. If your products are deemed to be defective and are covered under our warranty, we will repair or replace them, ensuring functional equivalence. Repaired and replaced products are covered by our warranty for the remaining guarantee period.